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Terms and Conditions

Website Terms and Conditions of Use and Sale


By entering the Website, and/or any page accessible on this site, and/or by purchasing products from First Connectivity Limited through the Website, or dealing with First Connectivity Limited in any way through the Website, you accept, without limitation or qualification, the terms and conditions set out below (the "Terms") without modification. By accessing and using this Website, including (without limitation) purchasing products, you acknowledge that you are bound by the Terms.

If you do not wish to be bound by the Terms you should not access or use the Website

First Connectivity Limited may modify the Terms in its absolute discretion from time to time without individual notice to you. You will be deemed to have accepted any modifications if you continue to use the Website after they have been posted.



You will indicate by completing the appropriate order form on the Site the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us.

Your order shall constitute an offer to us to purchase the Products specified in the order. We may accept or decline the order. If we acknowledge your order that shall not constitute an acceptance of it. If we accept the order we shall notify you of our acceptance (in these Terms "Acceptance") by email, and we shall confirm the price. We shall at the same time notify you of the identifying number (in these Terms the "Order Number") for your order and you will be required to quote it in any subsequent communications. Only at that point will a contract for the sale and purchase of Products come into being.

First Connectivity Limited reserves the right in its discretion to decline to accept any order and/or to supply Products to any individual or company. If we decline to accept, or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further or other liabilities.

Entire Agreement

Each order, Acceptance of each order and the supply of Products by First Connectivity Limited pursuant to an order shall be governed by these Terms. These Terms constitute the entire understanding between you and First Connectivity Limited in relation to any Products ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.

All descriptions, illustrations and indications or price of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Nothing contained in any such description, illustration indication of price shall form any part of these Terms.


The prices of the Products shall be those specified by First Connectivity Limited to you from time to time in accordance with the provisions headed "Orders and Contracts" above. Prices quoted on the Website are indicative only and are subject to change.

All prices on the Website are inclusive of United Kingdom VAT and exclusive of postage and packing. A summary of these postage and packing charges can be found at our delivery charges information page.

Prices on the Website may differ from those in First Connectivity Limited stores.

Delivery and Availability

First Connectivity Limited shall deliver Products ordered by you to a courier or postal service of First Connectivity Limiteds choice to the delivery address that you have given us. By accepting these Terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the Products on your behalf, and delivery to the courier or postal service shall be deemed to be delivery to you.

If you are resident in the UK, First Connectivity Limited shall wherever applicable, instruct the courier or postal service to deliver the Products to the address in the UK that you give us.

All delivery is subject to availability and time shall not be of the essence. We have indicated on the Website whether or not a Product is currently "in stock" (i.e. available in our warehouse for dispatch) or our estimate on when the Product will be available for dispatch. However, this is an estimate only, should not be relied upon and may be subject to change. If there is any delay, will notify you of this and give you a new delivery time. As we process your order, we will also notify you if any Products unfortunately are not available. [If a Product is not immediately available for delivery, orders placed will be held and you will not be charged until the Product(s) are dispatched.]

If you are a Consumer (i.e. a natural person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that outside his or her business), First Connectivity Limited shall endeavour to deliver Products ordered by you within seven (7) working days of the day of receipt of your order. If delivery within seven (7) working days is not possible First Connectivity Limited shall notify you of the delay and give you a new delivery time.

Inspection, Delivery Delays and Non-Delivery

Nothing in this clause affects your statutory rights pursuant to the provisions headed "Right to Cancel and Returns" below.

You must inspect the Products as soon as is reasonably practicable after delivery. Within fourteen (14) working days of delivery you shall notify First Connectivity Limited in detail and in writing of any defect in the Products or of any other complaint that you may have in relation to the Products. If you fail to give notice in accordance with this clause, the Products shall be conclusively presumed to be in all respects in accordance with the order and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the Products accordingly.

Subject to the conditions set out below, if you establish to our reasonable satisfaction that any Products are not in accordance with these Terms or any other contract between us or are defective, your sole remedy shall be limited (as First Connectivity Limited may elect) to the replacement of the Products or refund to you of the purchase price and any delivery costs or, where sums are owed by you to us, the issue of a credit note or a credit card account refund against return of the Products. If we require you to return the Products to us and they are defective we shall reimburse your reasonable postage cost of returning them. These remedies are subject to the following conditions:

the claim is made in writing to First Connectivity Limited within three (3) months after Acceptance, or such other period as may be indicated by us for specific Products from time to time;

the Products or parts to which the claim relates are returned to First Connectivity Limited within that period suitably packaged and carriage-paid and, where relevant, in accordance with any particular instructions that we may have notified to you at the time of supply. Returned Products or parts must be accompanied by an advice note stating the Identifying Number and the nature of any claimed defect, together with such further information as First Connectivity Limited may at the time of supply have stipulated.

You shall make any queries regarding shortages of Products by reference to the Acceptance:

  • within seven (7) working days of the date of the Acceptance;
  • in writing; and
  • quoting the Identifying Number.

Queries regarding Products where we notify you of dispatch but they are not received by you must be made within seven (7) working days of the date of Acceptance, and the Identifying Number must be quoted. Without prejudice to the provisions under the headings "Passing of Risk and Property" and "Liability" and the force majeure provisions below, First Connectivity Limited need not entertain any query made thereafter.

Passing of Risk and Property

Risk of loss or damage to, and title to, the Products shall pass to you at the time of delivery of the Products to the courier or postal service as described under "Delivery" above.

Right to Cancel and Returns

If you are wishing to return Products because they are faulty please see the "Inspection, Delivery Delays and Non-Delivery" paragraph above. You may also return any Products within fourteen (14) days of receipt for whatever reason. Further details of your right to cancel are given in the e-mail confirming your order.

In addition to your right to return Products within 14 days, if you are a Consumer (i.e. a natural person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that outside his or her business), you have the right to withdraw from your purchase within seven (7) working days of the date the Product is delivered. All customers who cancel under this statutory "cooling off period" shall be entitled to a full refund. Any customers who would like to cancel an order pursuant to this statutory right should contact our customer services team by contacting our customer services team (see "Customer Services" below for contact details).

If we have not yet dispatched the Product, you may cancel your order by logging into your account on the website and accessing your order history. If the item is showing as "awaiting dispatch" this means we have not dispatched your order and you may cancel it online.

If you would like to return any Product which is not defective in accordance with this clause, please note that we will not refund any delivery costs paid by you as part of your initial order.


Nothing in these Terms shall be read as limiting First Connectivity Limiteds liability for death or personal injury arising from a wrongful act or omission on our part.

First Connectivity Limited will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect of consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. First Connectivity Limited does not limit in any way our liability for death or personal injury.

Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your local Citizens Advice Bureau or refer to the Office of Fair Tradings website.


Information on the Website

Unless specifically stated otherwise, First Connectivity Limited is not responsible for the information relating to First Connectivity Limited on the Website and makes no warranty in respect of its timeliness, accuracy or availability.

Intellectual Property Rights

The Website, and all the text, information and graphic representations or images on it ("Content"), are owned by, or licensed to First Connectivity Limited. The copyright and all other intellectual property rights in the Content are the sole and exclusive property of First Connectivity Limited or its licensors.

You may view the Website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content. Without First Connectivity Limiteds written consent, you may not use, transfer, copy or reproduce any part of the Content, this website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.

You warrant that it is legal for you to view this site in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.

Using the Website

Wherever you are asked to provide information in connection with the Website, you agree to provide true, accurate, current and complete details. You are not obliged to provide First Connectivity Limited with any optional information requested. You can access and update much of the information you provided to us through your user account.

You agree not to:

  • impersonate another person or use a false name or a name you are unauthorised to use, or create a false identity or origin or e-mail address or try to mislead us or others as to identity or origin of any communications or to provide inaccurate or unreliable contact details;
  • modify, access or make available data stored on a computer or device which you have accessed through our network, when either: the owner of the data, computer or device has taken steps to prevent you from doing this; or the owner has expressed a wish that you do not do this;
  • make available or upload files that contain software or other material, data or information not owned by or licensed to you or collect information about others (eg. names/addresses) without their prior consent;
  • damage, interfere with or disrupt access to the Website or do anything which might impair its functionality;
  • use the Website in any way to send unsolicited (commercial or otherwise) e-mail ("Spam") or any material for marketing or publicity purposes, or any similar abuse of either;
  • publish, post, distribute, disseminate or otherwise transmit, defamatory offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;
  • make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, "trojan horses", "worms", or any other harmful software;
  • falsify the true ownership of software or other material or information contained in a file made available via the Website;
  • obtain or attempt to obtain unauthorised access, through whatever means, to the Website.

On registering with the Website you will choose a confidential password to access your user account. You agree to accept responsibility for all activities that occur under your account or password (including, without limitation, all orders placed through your account) and so you should ensure that you keep your password safe and confidential. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

No Unlawful or Prohibited Use

You undertake to First Connectivity Limited that you will not use the Website for any purpose or in any way that is prohibited by these Terms or is otherwise unlawful.

You agree to indemnify First Connectivity Limited, its officers, employees, and licensors in respect of any loss that it or they may suffer as a result, directly or indirectly, of any breach by you of this undertaking.

Liability Disclaimer regarding Access to or Use of the Website

These provisions do not deal with liability arising from purchases of Products (for which see the provisions headed "Liability" under the "Terms and Conditions relating to sales of Products" above).

You agree that you use the Website entirely at your own risk.

In preparing this Website, First Connectivity Limited has endeavoured to offer current, correct and clearly expressed information. However, First Connectivity Limited cannot guarantee that the information will be accurate, complete or current at all times and accepts no liability for any reliance placed by any person on the information.

First Connectivity Limited makes no representations or warranties of any kind about the suitability, reliability, timeliness, and accuracy of the information contained on this Website for any purpose. First Connectivity Limited expressly disclaims all warranties and conditions with regard to this information, including, without limitation, warranties of technical efficiency, satisfactory quality, availability, non-infringement, completeness and fitness for a particular purpose to the extent permitted by law.

First Connectivity Limited does not accept any responsibility for any errors or inaccuracies in any advertising material.

First Connectivity Limited shall not be liable for any damages whatever, including but without limitation to, damages for loss of use, data or profits, arising out of the use or performance of this Website, the provision of or failure to provide services, or for any information obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, or otherwise, without limitation, even if First Connectivity Limited has been advised of the possibility of damage.

If you are dissatisfied with any portion of this Website, or with any of these terms of use, your sole remedy, except as specifically provided in these terms, is to stop using the Website.

Notwithstanding anything in these Terms First Connectivity Limited does not disclaim liability for death or injury caused by its own negligence.

First Connectivity Limited reserves the right to remove any information or material on the Website without warning, and without prejudice to any other accrued rights, and/or make available such information or material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations.


First Connectivity Limited reserves the right at any time to modify or discontinue, temporarily or permanently, your access to or use of the Website with or without notice.

Virus Protection and Compatibility

While certain precautions have been taken to detect computer viruses and ensure security, First Connectivity Limited can not guarantee that the Website is virus-free and secure.

First Connectivity Limited shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. First Connectivity Limited does not give any warranties as to the compatibility of the Website with your computer systems, software and/or hardware.

Links to Third Party Sites

This website contains links to websites operated by parties other than First Connectivity Limited ("Third Party Websites"). These links are provided for your convenience. When you activate one of them, you will leave the Website. First Connectivity Limited has no control over, and will accept no responsibility for or liability in respect of, material on any website that is not under its control.

The inclusion of links to Third Party Websites does not imply any endorsement of the material on them or any association with their operators.

You will not arrange for any Third Party Website to be connected to any part of the Website by way of hyperlink or otherwise without First Connectivity Limiteds written consent

Termination of Use

First Connectivity Limited may restrict your access to the Website, refuse to correspond with you, and/or remove your details from the relevant database without prejudice to any other accrued rights, without prior notice to you where: there is a regulatory or statutory change limiting the ability to provide access to the Website; there is any event beyond the reasonable control of First Connectivity Limited preventing First Connectivity Limited from providing access to the Website (for example, and without limitation, technical difficulties, capacity problems and communications failures);

First Connectivity Limited considers in its sole discretion that you are abusing the Website or are otherwise acting in breach of these Terms.


First Connectivity Limited reserves the right to monitor and track your visits to the Website.


Those who choose to access the Website from locations outside of the UK are responsible for compliance with local laws relating to such access if and to the extent local laws are applicable.

A failure or delay by First Connectivity Limited in enforcing compliance with these Terms shall not be a waiver of that or any other provision of these Terms.

None of these Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.

Any rights not expressly granted in these Terms are reserved to First Connectivity Limited.

If First Connectivity Limited is hindered or prevented from performing its obligations under these Terms for any cause beyond its reasonable control or by reason of its inability to procure services, materials or articles required for the performance of the contract except at prices higher than those applicable at the date of your order, First Connectivity Limited may at its sole option delay the performance of, or cancel the whole or any part of the contract. In that event, First Connectivity Limited shall not be responsible for its delay or cancellation or any inability to deliver or perform its obligations.

If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

These Terms constitute the entire agreement between you and First Connectivity Limited as to your use of the Website and shall supersede any prior agreement or representation in respect thereof.

The express provisions of these Terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.

Any and all notices to be given by either one of us to the other pursuant to or in connection with these Terms shall be deemed sufficiently given when forwarded by e-mail or facsimile transmission in each case addressed to you at the e-mail address or facsimile number you have given us or to us at the e-mail address or facsimile number displayed on the Website.

English law governs these terms and conditions. You submit to the non-exclusive jurisdiction of the English courts.


All contents of this website are: Copyright 2006 First Connectivity Limited


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First Connectivity (UK) Limited , Registered in England & Wales. Office Address: Unit 29, Red Lion Business Park, Red Lion Road, Surbiton, Surrey, KT6 7QD
Company Number: 5351564, VAT Registration Number: 857 5343 95